My industry experience includes banking, cell phones, accounting and tax software, videoconferencing, cable TV test equipment, data security and disaster recovery, telephone companies, military theater-of-operations software, XML tools, Bluetooth and 802.11, MIDI composition and playback, PDAs, groupware, medical records systems, software validation methodology and process design, laser printer manufacturers, airplane design and layout systems, school districts, computer languages, recording studios, utility companies, and publishing companies.

Here is a complete bibliography of books I have worked on.

Here is a complete bibliography of articles I have written.

Here is a complete list of my other writing projects and professional activities.

In addition to my experience as a freelancer, I have had over a decade of experience as manager of technical publications, project lead, and product manager for software products. I have also produced documentation standards, written award-winning manuals for payroll and tax packages, and produced series of installation instructions and release notes for several large product families. Before becoming a writer, I was a programmer/analyst for five years, doing system analysis and design, coding, documentation, and training. I have also designed and taught classes on non-computer subjects, such as instrumental music (banjo and guitar) and making musical instruments. I attended Reed College in Portland and the University of Arizona in Tucson.

I make frequent public appearances and radio interviews, speaking on such topics as writing, publishing, new technology, time management, project management, and freelancing. I was the keynote speaker at the American Society of Indexers conference in 1998 and have been a featured speaker at a number of local, regional, and organizations such as the STC, the Puget Sound Freelancers Association, the Washington Software Association, the International Computer Consultants Association, and numerous amateur radio, science-fiction, and writers' conventions.

Before becoming a writer, I was a programmer/analyst for five years, doing system analysis and design, coding, documentation, and training. I have also designed and taught classes on non-computer subjects, such as instrumental music (banjo and guitar) and making musical instruments.