 | Produced a suite of printed and online documentation for gene splicing and mapping software |
| Designed and wrote online documentation for broker/finanical analyst management software |
| Designed and wrote documentation for cable TV field technician hardware and associated software |
| Provided technical expertise and expert witness testimony for an online help copyright infringement lawsuit |
| Developed the project plan and timetable for a comprehensive web-based help system for a videoconferencing/chat/whiteboard product |
| Wrote marketing case studies for a consulting firm |
| Wrote executive presentations and preliminary analyses for fail-over and business continuity for a major cell phone company |
| Edited the technical manual for a backbone router |
| Converted a series of XML training manuals from a collection of PowerPoint slides and instructor notes to a written prose format |
| Cataloged several gigabytes of internal system documentation and created server and CD versions of a web-based graphical documentation interface for the data center, operations, and field staff of a major cell phone company |
| Wrote magazine articles, marketing material, and white papers on Bluetooth, wireless, and DSL equipment and technology for an international electronics company |
| Edited and laid out the manual for desktop waterfall kits |
| Wrote internal documentation on system networking and data access interfaces for the billing system for a large cell phone company |
| Wrote online help, administrator's guide, and SDK documentation for enterprise information portal software |
| Wrote and edited the operator's guide for an e-form company's new product |
| Trained a company's development staff on web security and web development basics |
| Created online and printed documentation for a new Internet browsing and graphics package. |
| Rewrote a manual and updated the HTML help for a network management package. |
| Converted a suite of manuals from PageMaker to HTML and PDF formats. |
| Taught community college classes in the basics of writing online help. |
| Consulted on documentation and system needs for a 2000-user NT installation at a children's hospital. |
| Consulted to several companies on setting up Technical Publications departments. |
 | Created and programmed America Online forums for the movie Braveheart and for a music software company. |
| Documented the setup and configuration procedures for tax preparation software. |
| Wrote part of the online documentation for Visio. |
| Wrote the online documentation for the first release of America Online's Windows client software. |
| Documented a voice response application development language. |
| Designed a brochure for a Windows-based application for stockbrokers. |
| Wrote and revised training materials for several Macintosh applications. |
| Documented modules of mainframe telephone switching and routing software. |
| Wrote the Getting Started manual for Microsoft Fortran 5.1. |
| Taught corporate classes in Microsoft Works. |
| Documented software and hardware for a large voice mail system. |
| Did general computer consulting and training for several corporations in Seattle. |
| Set up a bulletin board for a local publishing company. |
| Designed and wrote documentation for a Paradox-based medical records system. |
| Wrote manuals describing how to install and use laser printer controller cards and PostScript emulation software. |
| Designed and produced a Microsoft Excel application for recording studios that calculates the recording time and tape length for each album cut. |
| Designed and produced the graphics for a successful state grant proposal. |
| Wrote parts of the online help for Microsoft Excel. |
| Designed and wrote documentation for mainframe financial applications. |
| Wrote the reference section and appendices of the Microsoft Chart 3.0 manual. |
| Designed and wrote an operations handbook for local treasurers of non-profit corporations. |
| Designed and wrote award-winning manuals and online help for Microsoft Multiplan 3.0 and 4.0. |
| Designed and wrote award-winning manuals for tax preparation and tax planning software. |
| Designed and wrote an award-winning manual for payroll software. |
| Designed and wrote documentation for a fund-based accounting system. |
In addition to my experience as a freelancer, I have had over a decade of experience as manager of technical publications, project lead, and product manager for software products. I have also produced documentation standards, written award-winning manuals for payroll and tax packages, and produced series of installation instructions and release notes for several large product families. Before becoming a writer, I was a programmer/analyst for five years, doing system analysis and design, coding, documentation, and training. I have also designed and taught classes on non-computer subjects, such as instrumental music (banjo and guitar) and making musical instruments. I attended Reed College in Portland and the University of Arizona in Tucson.
Before becoming a writer, I was a programmer/analyst for five years, doing system analysis and design, coding, documentation, and training. I have also designed and taught classes on non-computer subjects, such as instrumental music (banjo and guitar) and making musical instruments.
